Dragon Age: Thread View

If you have any technical issues with the Dragon Age: Origins Character Creator please post them here.

Please include your PC's sytem specs and what issues you are having (Cannot download, cannot install, cannot run/work, cannot upload image, etc).

The team here at BioWare will be monitoring this thread and helping. Thanks everyone.

The server fail to connect is due to the massive traffic we are having right now. Eitehr wait a while or jkeep trying until you get through.

Other issues are being investigated.

Quote: Posted 10/13/09 16:44 (GMT) by Avenger_teambg

After a few tries the social site worked

But, how do i upload AND change my forum avatar?
Upload seems to work, and connection to my social site account seem to be established from the demo.
But I see no way to select the uploaded avatar.
Probably it has to pass some internal approval process?

I believe it can take up to about an hour for the uploaded avatar to show up on the social site. With the current traffic overload it may even be a bit longer.

Quote: Posted 10/13/09 16:53 (GMT) by Flinsen

I got to step 2, Profile setup. When I press next it says:
"An EA Account already exists with that email address
Error creating EA Account" Any way to get past that?

On the right side of the Create a New Account - Personal Information page there should be an option for Existing Account. Just enter your email address there (if you've forgotten the password for your existing BioWare or EA account, follow the Forgot password? link).

Quote: Posted 10/13/09 17:24 (GMT) by Merkar

Quote: Posted 10/13/09 17:08 (GMT) by Cornbox

Page http://social.bioware.com/signup.php

says

You are logged in with your BioWare account. Please fill in some additional fields to proceed.

when I try to procede I get:

An EA Account already exists with that email address
Error creating EA Account

I have the same problem.

A little help here?

Sign up with that email address and password and it should work for you.

Quote: Posted 10/13/09 17:28 (GMT) by Freesight

Hmm Chris, I feel you locked down the CC opinion thread wrongly, it's kinda good to have a place to discuss opinions and another one to discuss technical issues, no? I'm a slow reader so it helps me with less spam and will be less confusing for you guys to note issues to look for.

Yes. This thread is for problems.

THIS thread is for general opinions: Click Here

See, 2 threads, so no confusion.

Quote: Posted 10/13/09 19:07 (GMT) by Aerows

Character creation needs better lighting. It's the same thing as Fallout and Oblivion - your character looks one way in the dim lighting at creation, but when you are in the game and outside, you look totally different (hair color, skin tone, etc.). Please don't continue the tradition of creating our character in the dark only to find out the honey blond we thought we chose has a head full of gray hair, and their face looks weird in the sunlight .

If you are happy with the gamma settings for your monitor, try adjusting the gamma options for the character creator.

Quote: Posted 10/13/09 23:16 (GMT) by NICKjnp

It's taking a very long time to upload my character.

We've tweaked things on the servers so that characters should be synced more quickly - this plus the reduced server load mean they should show up on the site fairly promptly(TM).

Seems like a few issues around logging in. I'll list a long-ish overview that may help folks understand what is happening:

First off - keep trying. There is a server load related delay happening these first few busy days, which can play up with account login events & those timing out.

LOGGING IN TO SOCIAL:
Step 1:
You can either login to Social by...
a) using your BioWare forum account
- consists of your login name on this very same forum that you are using to view this post
- and your password that you use to login to this forum
- For example:
My login name here = social's Display Name = 'Fernando Melo'

OR

b) using an existing EA online account
- consists of an email address, which you used when creating an EA online account when playing with any other EA game where you logged in / had online features, such as Spore, and many of the sports titles, regardless of platform (applies to PC, 360, PS3, etc)
- and your password for that EA online account (not your email address password)
- For example: you might have created an EA online account in Spore using the email xyz-at-hotmail.123 and password 'letmein'. However, your actual hotmail password (as in, when you login to hotmail itself) is actually 'hotmail'. In this case you would log in to Social (or any EA game that uses the EA online account) with xyz-at-hotmail & 'letmein'.


Step 2:
If it is your first time on Social, it will ask you for some additional information in order to associate your current BioWare forum account to your EA online account.

Why?

Social, all of our new online features, the DLC codes, DLC associated to your account etc are all powered up by this new account system. Our existing one (on this forum) is aged and was not going to scale up well.

By linking the two together Social can still go back into the older BioWare account based sites as needed - for example, to look up the games you have registered (reflected on this forum), or access forums/sites using the older system such as NWN - while still giving you all the new goodies that come with the updated account system.

Further, by linking the two it meant we did not have to do a hard cut over and turn off one site, then force everyone from one day to the next to create brand new accounts without any history and start all over again, and no guarantee that your current display name would be kept.

We're very proud of the community we've built over these years, and this allows a smoother upgrade, rather than a hard reboot.


Step 3:
If you didn't set the 'remember me' flag, you can always log in next time with either your BioWare forum account 'display name' and pwd, or your EA online account email address & pwd.

Hopefully that helps.


IMPORTANT:
Regarding the promo item you get when uploading your character - or any DLC code you get such as other retailer items, The Stone Prisoner, etc - these are all tied to this new account, based on the email address and password used.

Make sure you are logging into the right account that you'd like that content associated with. In other words, if you had to create a new account to get in initially, just make sure that in the end you associate your current forum account from here, with the email address you want to have content associated with. And always use that email/pwd when you are redeeming codes or uploading characters.

With respect to the actual C.Creator item - this one is done in a way such that no code is even needed. Just log into the game with the same account you used in C.Creator (or Social) and the item will be there waiting for you in DA:O!

Edited By Fernando Melo on 10/14/09 06:11

Quote: Posted 10/14/09 06:28 (GMT) by Skibo1219

what about addressing login issue with the character creator itself ? is there any way to upload a character without CC? I want my bonus gifts too!

Try logging into the site to make sure there isn't an issue with the account itself. If you can get that working, then logging in with the same email/pwd on the C.Creator should work fine.

Quote: Posted 10/14/09 06:32 (GMT) by Skibo1219

I AM LOGGED INTO THE SOCIAL SITE !
have been all day

Any chance C.Creator as an app is being blocked by something in Windows/firewall?

Haven't been able to read the whole thread yet - if you haven't already done so, post what error etc you're seeing when you login with same account in C.Creator as what you do on Social. If you have already done so on this thread, then we'll already have it on the list to look at.

Quote: Posted 10/14/09 06:41 (GMT) by Skibo1219

Quote: Posted 10/14/09 06:38 (GMT) by Fernando Melo

Quote: Posted 10/14/09 06:32 (GMT) by Skibo1219

I AM LOGGED INTO THE SOCIAL SITE !
have been all day

Any chance C.Creator as an app is being blocked by something in Windows/firewall?

Haven't been able to read the whole thread yet - if you haven't already done so, post what error etc you're seeing when you login with same account in C.Creator as what you do on Social. If you have already done so on this thread, then we'll already have it on the list to look at.

im not getting any error actually created 4 characters my only issue is the login button is not lighting up/ stays greyed out persae on the same note wont let me create a new account either but i can close the window fine!

That's interesting. I'll check in on where this is at tomorrow, but that may be related to it being blocked - e.g. maybe if it can't find an internet connection that option doesn't become available??

To answer your other question though, this is the only way to upload at the moment. On the plus side, there's no planned time limit for the item - even if you only get to upload after game launch (and hopefully it won't take that long to figure this out), you'd still get your item then as long as its done through the c.creator.

Quote: Posted 10/14/09 06:47 (GMT) by dan107
Just to add one thing to that, it seems that if you have an EA account AND a forum account, and you used the SAME email address for both, you HAVE TO login using your EA account and password, otherwise you get an error. Couldn't register until I figured this out.

Good catch! I wasn't aware of that.

Quote: Posted 10/14/09 07:31 (GMT) by OnyxBMW

Is there, perhaps, an issue with the character creator's login system when a password uses capital letters (not likely) or, perhaps, symbols such as underscore, ampersand, etc?

I changed my EA password to a simpler version that eliminated such characters, and was able to log in just fine. Then I changed it back to the more complex password and it all of a sudden started wigging out again.

Not that I'm aware of but worth looking into. Worthy tip for others though, if nothing else to at least attempt this.

Other possibilities - I'm guessing this is for existing EA accounts trying to login to CC. Does anyone have issues of creating a new account withing CC and then not being able to login to social? Also, although it was tested with loc teams maybe there's something with non-english versions of CC and special characters in pwds?

Quote: Posted 10/14/09 07:45 (GMT) by TheTraveler

I just have one question; the only thing I haven't tried is that I discovered a new option in my Bioware forum account called EA Master Account. It asks if I want to link my Bio account to the EA Master Account. Is that something that should do in order to get this work?
It seems that I got an EA account when I used my Bio account to log into the Social Site (I got an email about it).

Confused =

Yes. Link the two so you can play here & Social seamlessly.

Quote: Posted 10/14/09 07:44 (GMT) by Skibo1219
YES the create aaccount button is not active either lol i think i said this part already where else would it be blocked if not in windows firewall? i was looking at the xml file for an error but then i got sidetracked, i think my issue is in the xml..

No, unless I misunderstood you. If the button is not active then you haven't created an account from within C.Creator, but rather directly on the site, no? I'm asking if someone that created an account within CC and then had problems on the site.

I'd be curious to understand the nature of the xml issue?